Mobile-friendly technologies are becoming increasingly popular in the digital age, when businesses are in fierce competition. This helps them stay ahead of their competition as well as grow their business. A powerful proposition is having contact management, sales management, and sales pipeline features at your fingertips at all times.

The best thing about customer relationship management (CRM) technology is that it’s always getting better:

• Sales tools keep getting more powerful.
• Analysis tools keep getting more insightful.
• The tools for managing data keep getting more intuitive.

There is nothing better for sales, marketing representatives and customer service team working from their desks in their offices than a well-designed CRM system.

What about sales reps who do not work in offices?

They lose access to some of the most powerful sales and customer-relationship tools ever invented. How many deals have fallen through because a sales rep did not have access to basic CRM data during a face-to-face meeting? There is a serious issue if the answer is even one deal.

Thanks to our mobile age, there is no need to worry. A sales representative with a smartphone or tablet can instantly access customer and prospect data. The only thing that’s needed is a mobile-friendly CRM like Zoho CRM. It is important that your sales team uses mobile phone CRM technology.

Related topic-Zoho CRM Mobile App Review: The Ultimate Guide To Save Your Time And Increase Your Productivity

5 reasons why I love Zoho CRM’s mobile app

A salesperson must spend a great deal of time maintaining the customer relationship management (CRM) platform and moving deals through the sales pipeline. The salesperson must be updated on a regular basis. This is why Zoho mobile Customer Relationship Management is the best choice for every salesperson.

A mobile CRM not only allows a sales team to be flexible and autonomous, but it also enables them to increase sales, boost productivity, and generate more revenue from existing clients.

Here are the reasons why Zoho CRM mobile app is unique-

1. Ease of access and use of information

A business must be able to access all of the important and real-time information so that they can better manage their relationships with customers and partners. With the use of the Zoho CRM mobile app, your organization can increase the efficiency of its sales process. It provides easy access to customer information.

The sales team will no longer need to stop by the office to collect important customer information. They can instead make sales pitches to the customers directly. Using it reduces the number of redundant processes and saves a lot of time and money. The more leads your organization is able to generate, the easier it is to improve the ROI.

 2. Making your sales pitch more personalized

Zoho CRM mobile apps make it possible for your sales team to access real-time data wherever they are and at any time. They can therefore access all the data stored in CRM.

They can now easily describe their sales presentations based on this information. The chance of generating more leads increases with the personalized sales pitch. It enhances your organization’s overall success.

3. Manages CRM tasks on the go

The first advantage of Zoho CRM mobile apps is their flexibility. The relationship can be maintained and customized throughout its entire lifecycle through them. These tools enable sales reps to stay on top of the situation at all times, react to prospects as soon as they contact them, and focus on their objectives. It is easy to record customer visits and attach voice notes and documents.  While on the go, using your laptop as a mobile device is highly impractical. Your smartphone comes in handy here.

With the right app, it becomes a tool you can use for handling conversations and rising to any occasion. This technology prevents communication outages or complete blackouts, reducing CRM problems and pain points.

In addition to adding and managing contacts and tasks, you can use business card scanner and save data automatically, plus send messages from iOS and Android using Zoho mobile CRM. It also allows you to schedule appointments, plan activities, and track sales. Nonetheless, there is a much better chance of capturing the important deal and boosting revenue streams.

4. Greater Accuracy of Data

Organizations are very concerned with data accuracy. The Zoho mobile app gives sales managers and team access to the latest and most accurate information. Whenever the mobile CRM receives new data, it feeds it into the CRM.

When your sales team closes a sale successfully, the CRM is updated immediately. It keeps your organization up-to-date in real-time.

5. Zoho CRM Mobile App for Offline Use

Zoho CRM mobile app can also benefit your organization when there is no internet connection, which is another special feature. The Zoho CRM mobile app offers offline features that can be very useful. The mobile device’s internal storage can be utilized to store all the relevant data in the app. It helps in updating the information on the app successfully when internet access is restored.

6. Zoho Mobile CRM apps minimize human error and are all-inclusive

Moving from one platform to another isn’t just time-consuming, but it can also be challenging for new employees, extending the training process, and human error increases. The higher rate of human error can be explained by a few factors, such as a lack of automation, which requires a human to manually input or update data. While switching between different software programs, it’s easy for a worker to become distracted, making it more likely that the customer will be in the dark about what has been done.

The best CRM mobile applications are all-encompassing, providing a virtual environment where customers can submit, monitor, sign, ask questions, print labels, and pay for tickets. With a single, centralized location, customers are more likely to follow up on their tickets or cases until they are resolved.

7. Great User Experience

The Zoho CRM mobile app has an excellent user interface. It saves time and effort. A mobile CRM gives salespeople an easy-to-use app where they can enter data in real time and get valuable insights at their fingertips 24/7. Even your customers will notice the difference.

With remote access to your customer database, your sales team can provide better customer satisfaction.

Final words

Globally, internet traffic from mobile devices increased by 52.99% in 2017, and it continues to grow.

Business owners of many companies today leverage mobile CRM apps to maximize the benefits of customer relationship management.  Zoho CRM mobile application offer major benefits and capabilities, ranging from enhanced customer engagement to a reduced chance of human error.

Aarialife Technologies Pvt. Ltd. is a global Zoho CRM partner based in Pune, India, with offices in Canada and the United Arab Emirates. Aarialife Technologies offers professional CRM implementation services tailored to our customers’ specific needs. We are available to assist you with your Zoho CRM implementation and customization.