An overview of Zoho Desk’s ticketing system: Why It’s Important?
An efficient helpdesk ticketing system is one of the most important features of any Helpdesk Software solution, and it provides support teams with the tools they need to automate, customize, prioritize, and assign customer requests.
Tickets are the result of converting queries into an organized system of tracking from their initiation to conversion. It doesn’t matter what form of communication you’re using: email, social media, live chat, text message, or phone. By automating the process, the service team doesn’t have to manually put down each query.
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